B2B Returns & Refund Policy

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1. Return Timeframe

All return requests must be submitted within 3 to 5 days of delivery. Requests made after this period will not be accepted.

2. Inspection & Approval

Submitting a return request does not guarantee acceptance. All returned items are subject to a strict inspection by our authorized representatives. The company reserves the right to reject the return if the product is found to be used, damaged, or altered.

3. Fraud Prevention

To protect against fraudulent returns, our inspection team verifies serial numbers, batch codes, and product conditions. Returning old, used, or different stock in place of newly purchased items is strictly prohibited. Any such attempts will result in the permanent suspension of your B2B account and appropriate legal action.

4. Fragile Items (Aquariums, Glassware, etc.)

For all fragile items (e.g., Aquariums, Glass Tanks, Terrariums), the customer MUST open and inspect the box immediately upon delivery in the presence of the delivery agent. Once the delivery is accepted and signed for, we will assume the item was delivered in perfect condition. Fragile items cannot be returned for breakage once accepted.

5. How to Request a Return

Log in to your account, go to My Orders, open the specific order, and send us a message in the communication portal requesting a return for specific items. Our team will review the request and notify you of the next steps.